Community connections

The brand new “It Takes All of Us” course completion Award!

stephane.boivin@mcgill.ca — Wed, 23 Jul 2025 15:29:47 +0000

Starting July 29th 2025, you will receive an award when you complete the “It Takes All of Us” course in myCourses.

The completion award will be displayed on the same day the course is completed.

To find it:

Event closed: IT Services Roadshow and orientation events - Fall 2024

uma.viswanathan@mcgill.ca — Thu, 17 Aug 2023 20:33:36 +0000

Event closed: IT Services is on the move - catch us on the IT Services Roadshow!

What user research for ServiceNow ITSM taught us about how our audience understands our services

Joyce Peralta — Thu, 03 Jan 2019 13:30:00 +0000

To achieve the usability goals we set for our new ServiceNow service catalogue, we knew we needed to answer a key question, "How does our audience understand the services we provide?"

To find out, we decided to conduct a series of exercises that included:

Our new home page, designed by you!

Joyce Peralta — Mon, 20 Nov 2017 21:33:24 +0000

Our main goal in launching our new IT home page was to better connect with you. We wanted to provide a home page that makes it easy for you to find what you’re looking for when you visit us online.

We also wanted to create opportunities to initiate discussions with you - to make sure you hear about important changes that will affect you, and to get your input and feedback about those changes. We asked and you answered