Graduate Students

Documentum services (D2, Webtop, and Records) will be unavailable August 5 from 12 p.m.- 1 p.m.

stephane.boivin@mcgill.ca — Mon, 09 Jun 2025 17:25:34 +0000

Documentum services, including D2, Webtop, and Records, will be unavailable on Tuesday, August 5, 2025, from 12 p.m. to 1 p.m. due to scheduled system maintenance.

This work is necessary to ensure the continued performance and reliability of IT resources across the organization.

Who is affected

Anyone who uses a D2 space or accesses documents through the Documentum platform will be unable to upload or retrieve files.

What to do

If you have work that requires access to Documentum, please plan accordingly.

Some users may be unable to browse the web from home

kristin.mueller-heaslip@mcgill.ca — Tue, 05 Jul 2022 14:03:00 +0000

Some users are currently unable to browse the web from home. The IT team is actively investigating the issue and working to restore normal service as quickly as possible.

If you are affected, please contact the IT Service Desk for assistance.

Updates will be shared as they become available. We appreciate your understanding.

The brand new “It Takes All of Us” course completion Award!

stephane.boivin@mcgill.ca — Wed, 23 Jul 2025 19:38:05 +0000

Starting July 29th, 2025 , you will receive an award when you complete the “It Takes All of Us” course” in myCourses.

More information

Report suspicious emails from your McGill Inbox

stephane.boivin@mcgill.ca — Mon, 14 Jul 2025 14:20:47 +0000

You can quickly report a suspicious email using the Report Junk or Report Phishing buttons available in Microsoft Outlook, whether you’re using the desktop app, mobile app, or Outlook on the web.

The IT statistics and project dashboard are now available!

stephane.boivin@mcgill.ca — Mon, 02 Jun 2025 17:49:08 +0000

Français ci-dessous

IT Services strives to create seamless and engaging digital experiences for the McGill community. We implement solutions, upgrades, and security enhancements that enable productivity, efficiency, and continued success for our staff and students.

IT Services' 2024 Annual Report now available! / Le rapport annuel 2024 du service des TI est maintenant disponible !

jessica.jones2@mcgill.ca — Thu, 28 Mar 2024 19:54:23 +0000

As McGill’s new CIO, Paul Chamberland says IT Services strives to “create seamless and engaging digital experiences” for the McGill community. From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2024 IT Services Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.

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Have you spotted these clues in your McGill email?

james.c.martin@mcgill.ca — Mon, 20 Jan 2025 21:46:13 +0000

Attackers, scammers, marketers: these days they’re all taking advantage of AI to generate polished, typo-free content. Figuring out if an email is legitimate has definitely become more challenging. But when you access your McGill email through Microsoft Outlook, you benefit from several extra features that help protect you from phishing.

Keep an eye out for: phishing safety tips

Resolved: Copilot file upload limit

sara.distefano@mcgill.ca — Wed, 26 Feb 2025 18:28:08 +0000

Resolved.

Please be advised that MS Copilot chat is only allowing file uploads up to 1MB at this time. Microsoft is investigating the matter, and we will communicate any updates we receive.

Secure version of Microsoft Copilot available to McGill community!

jessica.jones2@mcgill.ca — Thu, 27 Jun 2024 18:01:49 +0000

McGill offers a secure version of Microsoft Copilot that protects our data using Commercial or Enterprise Data Protection (secure). Microsoft Copilot, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.

By engaging with the Microsoft Copilot AI chatbot, you can:

Learn how to use Copilot AI module now on myCourses

james.c.martin@mcgill.ca — Tue, 14 Jan 2025 19:03:29 +0000

Microsoft Copilot is a generative AI tool that can help you write texts, generate images, translate texts into other languages, and much more. Learn how to access this powerful tool and use its main features with our self-paced introductory online module on myCourses. Through hands-on exercises and real-world scenarios, as well as a discussion of ethical AI practices, you’ll be well-equipped to use Copilot productively and responsibly.

Microsoft 365 license deactivation warnings

james.c.martin@mcgill.ca — Fri, 13 Dec 2024 14:47:49 +0000

IT Services recently migrated many Webex softphone users to Teams Phone.

As a result, users may have received a message from Microsoft stating their license will be deactivated soon. (See screenshot above.) It is a legitimate message from Microsoft.

All McGill faculty and staff are assigned Microsoft 365 licenses that provide access to applications such as Teams, Outlook, OneDrive, Word, and Excel. As part of the recent migration, IT Services changed the type of Microsoft 365 license assigned to some users.

Do not use Read.AI for McGill purposes

james.c.martin@mcgill.ca — Tue, 10 Dec 2024 15:55:29 +0000

La version française suit.

We have received reports of a Read.AI bot attending or attempting to attend online meetings organized by McGill faculty and staff. The bot uses generative AI to create a text summarizing a meeting’s discussions and decisions; it then shares a link to that document with all participants.

��Ƭ��֦��Ƶ must vet all IT solutions to ensure they safeguard data privacy and security. Read.AI has not been approved for teaching, research, or administrative activities at the University.

The McGill Classroom A/V Instructions application is getting a makeover and a new home!

stephane.boivin@mcgill.ca — Fri, 06 Dec 2024 15:24:45 +0000

The Classroom A/V Instructions application is moving to the Browse Classrooms widget on the McGill IT Support website on December 13th, 2024.

Classroom audiovisual information will now be available on a platform the community is familiar with. You’ll also be accessing it more securely with single sign-on (SSO) and two-factor authentication (2FA).

Updates to MyCreds™: Enhanced eTranscript and document Sharing for students!

jessica.jones2@mcgill.ca — Wed, 04 Dec 2024 14:43:57 +0000

We’re excited to share new features to MyCredsTM, the platform accessed through the ES Services (Enrolment Services eStore & MyCredsTM) in Minerva, that allows students to securely share documents such as electronic transcripts, custom letters, documents, and forms.

RESOLVED: Mercury online course evaluation system is currently down.

paul.espinosa@mcgill.ca — Mon, 02 Dec 2024 17:44:35 +0000

Update - Monday, December 2, 2024 - Afternoon:

Mercury online course evaluation system is back online.

Original announcement - Monday, December 2, 2024 - Morning:

We regret to inform you that the Mercury online course evaluation system is currently down due to unforeseen technical issues. IT Services is working to resolve the problem as quickly as possible.

Staff and students will not be able to access Mercury during this time.